Furqan Muhammad Rafiq

GlaxoSmithKline, Karachi, Pakistan, - Working as “IT Engineer”, March 2019 – Present
October 19, 1994

About Candidate

▪ Competently offering level-II software and hardware IT support to 300+ end users, production, and quality assurance users. Adeptly performing regular system audits, monitoring & determining schedules for upgrading & updating processes
▪ Carefully monitoring data center servers and computers for performance and managing network operations; adeptly addressing issues in hardware, software, networking, and other computer-related technologies. Recommending necessary measures while assessing required changes
▪ Skillfully troubleshooting infrastructure outages and responding to security incidents via ServiceNow while performing local troubleshooting; developing and implementing escalation policies for effective incident management. Improving coordination between team members and maximizing SOP process adherence
▪ Diligently creating and maintaining IT major incident and outage reports while supporting M-ERP and SAP users by offering solutions to hardware and software problems; providing induction training for newly recruited employees on new systems or technology. Utilizing key skills in conducting audits of IT assets stockroom
Designing and implementing security strategies & ensuring information security in adherence to compliance & SOPs; generating procedures & guidelines for user maintenance, IP phone configurations, barcode scanner configurations & re-imaging laptops


Major Projects:
⎯ Adroitly executed project on “TECH Remote Sessions”
⎯ Skillfully concluded project on “Production Wi-Fi deployment”
⎯ Proficiently led project on “Decommissioning Hardware”
⎯ Played key role in execution of project on “Windows Migration”
⎯ Successfully deployed “ERP Systems”


Key Achievement:
✓ Received “Global Reorganization Award” from users of GSK for completing projects